Wool rich carpets are inherently soil resistant, they have a natural ability to repel liquids and subsequently have a reduced tendency to stain. Therefore, they generally require less cleaning than many synthetic fibre carpets.
Carefully selected and professionally applied treatments may resist stains as long as they are tackled immediately.
The use of inappropriate or poorly applied treatments will have a detrimental effect on the appearance and performance of our carpets. Therefore, we do not actively promote the application of treatments nor accept responsibility for any problems associated with their inappropriate use or poor application. In these circumstances our product guarantee will be void.
This does not affect your statutory rights.