We guarantee to replace free of charge, any carpet protected by this guarantee which has a food or drink stain that cannot be removed by a professional cleaner.*
1. Register your Easycare online
Register your free stain guarantee using by completing the registration form.
2. Keep your carpet receipt
Keep the receipt from your carpet purchase. This will be your proof of purchase date should there be any query.
3. Have Easycare professionally fitted
Ensure the carpet is professionally fitted. The carpet must be properly installed by a qualified fitter in accordance with BS 5325, your retailer will have full details of professional carpet fitters.
4. Retain a piece of Easycare
Keep a piece of carpet left over from fitting, ideally 18” x 18” In the unlikely event of a staining problem it may be helpful for our technical staff to test.
5. Professionally clean Easycare
Get it professionally cleaned at least once every two years from the date of purchase. Keeping all receipts of professional cleaning. Guidance on every day cleaning problems is available in our Carpet Care section.